Return Policy

All sales are final. Refund, return and exchange are only eligible under two conditions.

Wrong items are sent
Defect/faulty items

We have a 14-day return policy, which means you have 14 days after receiving your item (shipping status is deemed “delivered”) to request for return/refund due to these 2 conditions above.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on WhatsApp at 087711189988.
If your return is accepted, we’ll contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) or any other items which stated clearly are not eligible for refund/return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us on WhatsApp at 087711189988.